PayJustNow can only withdraw the balance and pay it to your bank account, with money that has been credited to your wallet from a refund of an order. When a refund is processed, you will be notified about the refund. log in to your Profile, and it will show you your wallet balance and how to use it.
In the event you want us to credit your account with that wallet balance, and you are happy to wait the standard 3-5 working days - Please simply email our RockStars on support@payjustnow.com and request a withdrawal from your wallet.
Please take note of the security measures we have in place that we need to review before we can process your fund's withdrawal.
Please take note of the security measures we have put in place. Important measures for your protection and ours!- You will have needed to have validated your identity in the App by taking a selfie.
- You specify the amount that you want to withdraw. (if this step is not done the full wallet amount will be withdrawn).
- The bank details account holder name must match your name on your PayJustNow profile.
- The email will only be actioned if the email we receive matches the email address on your PayJustNow profile.
If you have any issues with the selfie, simply start a live chat with our team to get the issue resolved straight away or on your email withdrawal request attach a copy of your ID and a selfie photo of you holding your ID document or card.
If your Wallet balance is from a FinChoice top-up, unfortunately, cash withdrawals are not possible due to banking regulations. You can, however, return any unused funds to FinChoice to reduce the loan amount. For us to process this, we just need an email instruction from the email address linked to your PayJustNow profile, confirming that you'd like to send the top-up balance back to FinChoice. PayJustNow can only withdraw your bank account with money that has been credited to your wallet from a refund of an order.
Introducing the Wallet Top up feature in partnership with FinChoice.
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